Questions, answered.
Fittingly.
Do guests need an app or a phone number?
No. Anyone in the rental lifts the receiver and the concierge answers. That’s the whole interface.
What does it actually know?
Everything you teach it in a 15-minute setup: house FAQs, your pasted house manual, your favorite local spots — plus it can search nearby essentials like pharmacies and grocery stores.
What happens when it doesn’t know?
During your transfer hours it can ring you directly (you hear a whisper first, so you know it’s a guest call). Otherwise it takes a message, you answer from the dashboard, and it can even call the guest back with your answer.
What about emergencies?
It tells guests to hang up and dial 911, then alerts you immediately by text. It never plays hero.
How does the upsell money work?
Payments go through your own Stripe account — directly to your bank. We take 0%.
Is it hard to install?
Plug it into power. We pre-load your WiFi before shipping. If your WiFi changes, update it in the dashboard.
Are calls recorded?
Calls are transcribed so you can read them in your dashboard, and every box includes a printed notice card to place by the phone. You control transcript retention (1–24 months).
What if I have multiple properties?
One phone and one subscription per property, all in one dashboard. Co-hosts and property managers get their own logins with limited permissions.